Legal - Liz Mellor Yoga

About Āsana/OS

Āsana/OS is a web application by Liz Mellor Yoga for yoga teachers to design breath-paced class sequences, hold a pose library at hand, and play through class with an unhurried timer. You can explore the app at the home page.

Contact

For legal, privacy, and support questions, email us at hello@flowstateyoga.com.

Privacy Notice

Who we are

This notice is issued by Liz Mellor Yoga ("we", "us", "our"), the data controller for personal data you provide when you use the Āsana/OS Service.

Data we collect

Account data - name, email, login credentials, profile details.
Content data - the class sequences, notes, and any content you create or publish within the Service.
Usage data - pages visited, features used, device and browser info, IP address, timestamps. Used to keep the Service running and improve it.
Support data - messages you send us for help, and our replies.
Payment data - handled directly by Paddle (our Merchant of Record). We only receive the subscription status, plan, and a Paddle customer/subscription reference - not your full card details.

Why we use it

To create and manage your account (contract performance).
To provide the Service and features you use (contract performance).
To keep the Service secure and prevent fraud or abuse (legitimate interests).
To improve the Service and understand how it's used (legitimate interests).
To respond to your support requests (contract performance).
To comply with legal obligations (e.g. tax, accounting) (legal obligation).

Who we share it with

Paddle - our Merchant of Record, for the sale of subscriptions, billing, tax compliance, invoicing, and refund handling.
Infrastructure providers - hosting, database, and analytics services that power Āsana/OS.
Professional advisers - legal, accounting, and audit advisers where necessary.
Authorities - where we are legally required to disclose data.

We do not sell your personal data.

Retention

We keep account and content data for as long as you have an active account. After you close your account, we delete or anonymise personal data within a reasonable period, unless we are required to keep it longer for legal, tax, or accounting reasons.

Your rights

Subject to your local law, you have the right to access, correct, delete, or export your personal data, and to object to or restrict certain uses. To exercise any of these rights, email us at hello@flowstateyoga.com. If you're in the UK or EEA, you can also complain to your local data protection authority.

International transfers

Some of our providers process data outside your country. Where required by law, we rely on appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

Security

We use industry-standard technical and organisational measures - encryption in transit, access controls, and least-privilege backend access - to protect your data. No system is perfectly secure, but we take our responsibility seriously.

Cookies

We use essential cookies to keep you signed in and remember your preferences. We do not use third-party advertising cookies.

Terms & Conditions

Last updated: July 2026

The Service

Āsana/OS ("the Service") is operated by Liz Mellor Yoga ("we", "us", "our"). By creating an account or continuing to use the Service you agree to be bound by these Terms.

Your account

You must provide accurate information, keep your credentials confidential, and are responsible for all activity under your account. You must be of legal age in your jurisdiction and, if signing up on behalf of an organization, have the authority to bind it.

Acceptable use

You agree not to misuse the Service, including but not limited to:

Using the Service for unlawful, fraudulent, or spam purposes.
Infringing anyone's intellectual property or privacy rights.
Interfering with the security or integrity of the Service (malware, probing, scraping, circumventing rate limits).
Uploading content that is harmful, defamatory, or offensive.

Intellectual property

We retain ownership of the Service, its software, design, and branding. You retain ownership of the class content you create; you grant us a limited license to host and process that content solely to provide the Service (and, where you publish to the community library, to display it to other users you have chosen to share with).

Payments and subscriptions

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, billing, tax, cancellation, and refund mechanics are governed by Paddle's Buyer Terms.

Subscriptions renew automatically at the interval you selected (monthly or yearly) until canceled. You can cancel at any time from your account; access continues to the end of the paid period.

Service level and warranties

The Service is provided "as is". We do not guarantee uninterrupted or error-free performance and, to the fullest extent permitted by law, disclaim all implied warranties of merchantability and fitness for a particular purpose.

Suspension and termination

We may suspend or terminate your access for material breach of these Terms, non-payment, security or fraud risk, or repeated policy violations. On termination you may lose access to content stored in the Service; export any data you need beforehand.

Liability

To the fullest extent permitted by law, our aggregate liability arising out of or relating to the Service is capped at the fees you paid us in the 12 months preceding the claim. We are not liable for indirect, consequential, or special damages, including loss of profits, data, or goodwill. Nothing here limits liability for fraud, death, or personal injury where the law does not allow such a limit.

Changes

We may update these Terms from time to time. Material changes will be communicated in-app or by email. Continued use after changes take effect constitutes acceptance.

Refund Policy

30-day money-back guarantee

We want you to love teaching with Āsana/OS. If you're not satisfied with your purchase, you can request a full refund within 30 days of your order date, for any reason.

Free trial

New subscriptions start with a 7-day free trial. You are not charged until the trial ends, and you can cancel at any time from your account settings without any charge.

How to request a refund

Refunds are processed by our payment provider, Paddle, which is the Merchant of Record for all Āsana/OS purchases. To request a refund:

Visit paddle.net and look up your order using the email you used at checkout.
Select the order and choose "Request a refund".
Or email us at hello@flowstateyoga.com and we'll help you through it.

Cancellations

You can cancel your subscription at any time from the Subscription page in your account. Cancellation takes effect at the end of the current paid period; you keep full access until then. No further charges will be made.

Processing time

Approved refunds are returned to the original payment method. Depending on your bank or card issuer, it may take 5–10 business days for the funds to appear.